NRG Phoenix Pty Ltd complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

1. Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Company name
• Message content
• Chatbot responses
• IP address
• Browser and device data

2. How We Collect Information

We collect information via contact forms, chatbot interactions, email communication, and website browsing.

3. Purpose of Collection

Information is collected to:

• Respond to enquiries
• Provide our services
• Contact you via email, phone, WhatsApp or SMS
• Send marketing communications with your consent
• Improve our services

4. Marketing Communications

We comply with the Spam Act 2003 (Cth). You may opt out of marketing communications at any time.

5. Website Security

Our website uses SSL encryption provided by authenticated service providers.

6. Disclosure

Information may be shared with hosting providers, IT service providers, CRM platforms, and professional advisers. We do not sell personal data.

7. Overseas Disclosure

Some service providers may store data outside Australia. We take reasonable steps to ensure compliance with Australian privacy standards.

8. Access & Correction

To access or correct your personal information, contactinfo@nrg-phoenix.com.au

9. Complaints

You may contact the Office of the Australian Information Commissioner (OAIC) if you have a complaint.

10. Changes

We may update this Privacy Policy at any time.

Entity Name: NRG PHOENIX PTY LTD

ABN: 32 646 295 329

Last Updated: February 2026